Last updated: June 2026
This policy explains how Kai Haus (Vanessa Bellden), ABN 15 778 808 780, collects, uses and protects your personal information. You can contact us at info@thekaihaus.com.
We collect information you give us directly, such as your first name, email address, business type and any details you provide through our website forms, competitions, bookings and enquiries. For clients, we also collect the business information needed to deliver our reports and services.
If you arrive at our site from a link in one of our emails, we can tell that it was you, and we record which of our pages you viewed and how long you spent on them. We use this to follow up personally, usually by phone or a direct reply. We do not sell it, share it, or use it for advertising. You can ask us to stop at any time by replying to any email. If you have not come from one of our emails, we do not know who you are.
We only send marketing emails where you have agreed to receive them. You can unsubscribe at any time using the link in any email, and we will stop sending you marketing communications.
We do not sell your personal information. We share it only with service providers who help us operate, such as our email, payment, hosting and booking platforms, and, in the case of competition winners, with the relevant prize partners solely to fulfil the prize. Some of these providers may store data outside Australia, and where they do we take reasonable steps to ensure it is handled appropriately.
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access.
You can ask to access or correct the personal information we hold about you, or ask us to delete it, by emailing info@thekaihaus.com.
If you have a concern about how we have handled your personal information, contact us at info@thekaihaus.com and we will work with you to resolve it.
We may update this policy from time to time. The current version is always available at thekaihaus.com/privacy.